All orders can be placed online through the Website. Please do not e-mail your card details. No responsibility can be taken for the security of your details if given this way. All orders subject to availability.
Acceptance of Order:
No order placed by you shall be deemed to be accepted by thefitco.com until a written acknowledgement of your order is issued by thefitco.com or (if earlier) thefitco.com delivers the goods to you.
Method of Payment:
You can pay either by VISA, Master Card, Switch, Maestro. We are unable to accept cheques, cash, or postal orders via the website. It is imperative that you provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card statement. No responsibility can be taken by thefitco.com for incorrect, or incomplete, details submitted on the website. Orders without this information will not be successfully processed. Card fraud is illegal and perpetrators will be prosecuted in all cases. We will take payment in GB pounds (£) and your payment card will be charged accordingly at the exchange rate at the time of payment taken.
We get authorisation from your card at the time we receive your order, once we have checked your card details and stock availability. Your card will be debited for goods that are in stock and ready for dispatch. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
Pricing Policy:
Prices on thefitco.com may vary on occasions from those found in our Pro shop stores, Cubes or in our catalogues & flyers.
Third Party Sites:
thefitco.com is not responsible for the content of external internet sites. This includes prices and listed products.
The price you pay is the price displayed on this website at the time we receive your order apart from following exceptions:
While we try and ensure that all prices on our website are accurate, errors may occur.
If we discover an error in the price of the goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.
If we are unable to contact you we will treat the order as cancelled.
If you cancel and you have already paid for the goods, you will receive a full refund.
Use of Promotional Vouchers:
Please note that these are the conditions under which a promotional voucher can be used. The offer is only valid on one purchase.
Delivery:
Goods will be delivered as stated in our delivery information section on the website. We aim to dispatch goods in stock as quickly as possible. The maximum period of delivery would be within 30 days, unless specifically agreed with you the customer. We undertake to inform you of any subsequent change to the delivery time.
At this time we are unable to deliver to PO Boxes, so any delivery to such an address will not be able to be processed.
Overseas Delivery:
This includes The Channel Islands and
In
Return of Goods Policy:
At thefitco we specialise in fast and secure delivery.
If you select our 24 Hour Delivery option, any
The courier will arrive with your product to be signed for to ensure it has arrived safely. Do not worry if you are not available to collect and sign on their first visit as they will leave you a calling card with their contact number on to arrange a more convenient time.
Please note that 24Hr delivery is not available for certain areas of the
Pre-Order Items:
If you have placed an order for an item that has a launch date - eg a new tennis racquet - we will reserve your stock and hold the entire order until the day prior to this date. The order will then be sent out on 24 hour delivery for you to receive on launch day. Please note you will not be charged until we have despatched your products and all items on the order will be held until the launch date.
Special Offers:
Free Delivery Offers, this only covers the Standard UK Mainland Delivery option.
Cancellation Policy:
We aim to meet The Distance Selling Regulations and subject to the provisions of our returns policy outlined above, every customer has the right to cancel their order within 7 days of receiving the goods.
Complaints:
At thefitco we take all feedback very seriously and aim to deal with all complaints as quickly and effectively as possible.
For complaints relating to the website please click here to email Customer Services, detailing all aspects of the complaint, the order number and your contact details.
For any complaints relating to our Pro shops or cubes, please submit all details in writing to the below address and a member of our Customer Services team will be in touch as soon as possible.
Customer Service Department, thefitco, Unit 2 Oyster Park, Byfleet, Surrey,
We aim to conclude our investigations as soon as possible after receiving the initial complaint. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.
Errors and Omissions:
We strive to keep our website and publications accurate, up to date and error free. However, whilst every effort has been made to make them so, no responsibility can be accepted for errors and omissions. We reserve the right to alter our prices, promotions and specifications without notice.
Data Protection and Privacy:
Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998.
Any questions regarding our privacy policy should be addressed to the attention of: The Data Protection Officer, thefitco, Unit 2 Oyster Park, Byfleet,
We will not disclose or divulge this information to others in ways different from what is stated in these terms and conditions. thefitco.com collects information from users of our website at several different points.
Where an order form exists, we will request information from the user as required. Here a user must provide contact information (like name, shipping address, landline telephone number) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customers' orders. In case of difficulty in processing an order, this information will be used to contact the user.
We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or divulge any personal information for any secondary purposes.
This Website contains links to other websites with their own privacy policies, Sportsdirect.com is not responsible for the privacy policies of these websites.
Subscription by any user to our Catalogue Service, requires contact information such as name and email address.
Users who no longer wish to receive information may opt-out of receiving these communications by emailing us.
Security:
This website takes precautions to protect users' information. When sensitive information is submitted via the Website, that information is encrypted and is protected with SSL. Once an order is received, the payment details are erased. The servers on which we collect and store personal information are kept in a secure environment.
Notification of Changes:
Any changes to our privacy policy will be placed on our website. If we decide to use personal information in a way different from that stated at the time it was collected, we will notify users by way of an email. Users will then have a choice as to whether or not we can use their information in this different manner. Information will be used in accordance with the privacy policy under which it was collected.
If you feel that this company is not abiding by its privacy policy, you should first contact the Compliance Officer, letters should be addressed to: Compliance Officer, thefitco, Unit 2 Oyster Park, Byfleet, Surrey
Exclusion of thefitco.com’s liability:
The information contained in the material in this Website is only for information purposes. The material on this Website does not constitute advice and you should not rely on any material in this Website to make any decision or take any action.
thefitco.com does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this Website. In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this Website.
Safety Warning:
thefitco.com makes no warranty that this Website is free from computer viruses or any other malicious or impairing computer program. The pages contained in this Website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so. Accuracy of the colours are dependent on what the Website allows. Other sites, Advertisements and Links: thefitco.com excludes all liability for any illegality arising from or error, omission or inaccuracy in material created and submitted by third parties. This Website also contains links to other websites which are not under the control of and are not maintained by thefitco.com. thefitco.com is not responsible for the content of websites that are referenced or linked on this website.
Copyright:
Unless otherwise specified the copyright in the contents of all the pages in this Website are owned or licensed to thefitco.com, or are used with permission from the owner.
The contents of this Website may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of thefitco.com, except when this occurs incidentally while using the site for private and non-commercial use.
Jurisdiction:
The Courts of England and
Fraud Prevention:
To help us prevent fraud, orders £200.00 or more may require a landline telephone number.
Company Details:
thefitco.com, Unit 2 Oyster Park, Byfleet, Surrey,
Part of the First Sports Group Ltd
VAT registered number - GB892211626
